Refund policy

Return & Refund Policy for ForComfort.store

Last updated: June 2026

At ForComfort, we want you and your pet to be 100% happy with your purchase. If for any reason you are not satisfied, we are here to help with a straightforward return and refund process.

1. 30-Day Return Window

You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be:

  • In the same condition that you received it.

  • Unused, unwashed, and in its original packaging.

  • Free from pet hair, odours, or any signs of wear.

2. How to Start a Return

To initiate a return, please contact us at info@forcomfort.store with your order number and the reason for the return. If your return is accepted, we will send you a pre-paid return shipping label, as well as instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Costs

  • Free Returns: ForComfort offers free return shipping for all eligible returns within the United Kingdom. Once your return request is approved, we will provide you with a pre-paid return label at no cost to you.

  • No Restocking Fees: We do not charge any restocking fees for returned items.

4. Damages and Issues (Faulty Products)

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item. In these cases, ForComfort will cover the return process and provide a full refund or a free replacement.

5. Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons:

  • Used pet bedding or toys (unless faulty).

  • Personalised or custom-made products.

  • Sale items or gift cards.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

8. Contact Us

For any questions regarding returns and refunds, please reach out to our team:

  • Email: info@forcomfort.store

  • Response Time: We aim to respond to all inquiries within 24-48 hours.