Pet Comfort App Support
Pet Comfort Support
We're here to help you and your pets. Find answers below or reach out directly.
โ Frequently Asked Questions
Getting Started
Pet Comfort is an AI-powered pet health assistant app. It helps you track your pet's health, analyse symptoms, manage medical reminders, and connect with a community of pet lovers โ all in one place.
Tap the + button on the Home screen and fill in your pet's details. You can also use our Smart Scan feature to automatically detect the breed and coat colour from a photo.
Yes! You can add dogs, cats, rabbits, hamsters, and parrots. Each pet gets its own profile with individual health history, reminders, and analytics.
Pet Comfort is available on both Android and iOS. Download it from the Google Play Store or the Apple App Store.
AI Features
You take a photo of your pet or describe the symptoms, and our AI (powered by Google Gemini) analyses the image and provides a health assessment with a severity score and recommended actions. It is not a substitute for a veterinarian visit.
You photograph your pet's stool and our AI analyses it using the Bristol Stool Chart to assess digestive health, colour, consistency, and detect any concerning inclusions. Useful for tracking ongoing digestive issues.
Our AI provides a helpful first assessment but is not a replacement for professional veterinary diagnosis. Always consult a vet for any health concerns. The AI is most useful for monitoring trends and flagging potential issues early.
It records your pet's sounds (barks, meows, whines) and uses AI to interpret the emotional state โ Excited, Anxious, Playful, Hungry, etc. โ and provides a fun first-person "translation" of what your pet might be saying.
Point your camera at a pet food ingredient label and the AI will tell you if the ingredients are SAFE, WARNING, or DANGEROUS for your specific pet, taking into account their breed, allergies, and age.
Pedigree & Lineage
COI stands for Coefficient of Inbreeding. It calculates the probability that two alleles at any given locus are identical by descent, using Wright's formula across up to 6 generations. A lower COI means greater genetic diversity and generally better health.
You can record your pet's DNA and OFA health test results (hip dysplasia, eye exams, DNA panels, etc.) and get an AI-generated breed-specific health analysis and breeding recommendations.
Select two pets (Sire and Dam) and the app calculates the projected offspring COI, detects genetic marker conflicts (e.g. carrier ร carrier), computes an overall risk score, and generates an AI breeding recommendation.
Yes. You can add placeholder ancestors manually with a name, breed, pedigree number, and other details. You can also upgrade a placeholder to a full registered pet profile at any time.
Subscription & Premium
Yes, the core features are completely free. You get a 10-day Premium trial when you register. After that, some advanced AI features require a Premium subscription.
Premium unlocks: unlimited AI scans, advanced pedigree tree (4โ5 generations), AI genetic analysis, AI breeding compatibility, voice translator, and priority support.
Subscriptions are managed through the App Store or Google Play. Go to your Profile tab โ Subscription to view your current plan. You can cancel at any time from your device's subscription settings.
Privacy & Security
Yes. We use SSL/TLS encryption for all data in transit and token-based authentication. Sensitive credentials are stored in encrypted secure storage on your device. We never sell your data.
Yes. You can delete individual analyses, recordings, and community posts from within the app. To delete your entire account and all associated data, go to Profile โ Settings โ Delete Account.
Pedigree nodes belonging to other users are shown with limited public information (name, breed, KC number). Personal details like age, weight, and medical records are always private to the pet's owner.
Troubleshooting
Check your spam or junk folder first. If it's not there, tap "Resend Code" on the verification screen (available after 30 seconds). Make sure your email address is correct. If problems persist, contact support.
AI analysis typically takes 5โ15 seconds. If it times out, it's usually due to a slow internet connection. Try switching from mobile data to Wi-Fi, or vice versa, and try again.
Make sure the image is under 10 MB and is in JPG, PNG, or WebP format. If the problem persists, try reducing the image size or taking a new photo with better lighting.
๐ Subscription Plans
| Feature | Free | Premium |
|---|---|---|
| AI Scans | 5 / month | Unlimited |
| AI Chat Messages | 10 / day | Unlimited |
| AI Nutrition Plans | โ | โ |
| Voice Translator | โ | โ |
| Pet-Friendly Places | โ | โ |
| Advanced Pedigree Tree | โ | โ |
| AI Breeding Compatibility | โ | โ |
๐๏ธ Delete Your Account
You can request deletion directly from the app: Profile โ Settings โ Delete Account. All your data is permanently deleted after a 30-day grace period. This action cannot be undone.
Request via Email