Privacy policy

ForComfort Store LTD ("we", "us", or "our") operates this store and website. We are committed to protecting your privacy and ensuring a secure shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from forcomfort.store (the "Site").

1. PERSONAL INFORMATION WE COLLECT
We collect personal information that identifies or can reasonably be linked to you. The types of information we collect depend on how you interact with our Site:

Contact Details: Name, billing address, shipping address, phone number, and email address.

Financial Information: Payment card details and transaction history. All payments are processed via secure, encrypted third-party payment gateways.

Order Information: Items you view, add to your cart, or purchase, along with returns or exchanges.

Technical Data: IP address, device type, browser information, and usage data regarding how you navigate our Site.

2. SOURCES OF INFORMATION
We collect information directly from you when you provide it (e.g., during checkout), automatically through cookies and similar tracking technologies as you navigate the Site, and occasionally from our trusted service partners (such as payment and delivery providers).

3. HOW WE USE YOUR PERSONAL INFORMATION
We use your data to provide a seamless shopping experience, including:

Order Fulfillment: Processing payments, arranging shipping, and facilitating returns.

Communication: Sending order updates and responding to customer support inquiries.

Marketing: Providing you with tailored advertisements and promotional offers (where you have consented to receive them).

Security: Detecting and preventing fraudulent or malicious activity to protect our customers and our business.

4. DISCLOSURE OF PERSONAL INFORMATION
We do not sell your personal data. We only disclose your information to trusted third parties who perform essential services on our behalf, such as:

Service Providers: Technology platforms that host our store, IT management, and data storage.

Payment Processors: Secure financial institutions that handle your transactions.

Logistics Partners: UK-based couriers (e.g., Royal Mail, DPD, Evri) to deliver your orders.

Legal Compliance: When required by UK law or to protect our legal rights.

5. YOUR RIGHTS AND CHOICES (UK GDPR)
Depending on your location, you have specific rights regarding your personal information, including:

Access & Portability: The right to request a copy of the data we hold about you.

Correction & Deletion: The right to ask us to update or erase your personal information.

Opt-out: The right to unsubscribe from marketing communications at any time.
To exercise these rights, please contact us at info@forcomfort.store.

6. DATA SECURITY AND RETENTION
We implement robust technical and organisational measures to protect your data. However, please note that no method of transmission over the internet is 100% secure. We retain your information only as long as necessary to fulfill your orders, comply with legal obligations, or resolve disputes.

7. INTERNATIONAL TRANSFERS
As we use global technology partners to provide our services, your information may be transferred to and processed in countries outside of the United Kingdom. In such cases, we ensure that appropriate data protection mechanisms are in place.

8. CONTACT US
If you have any questions about our privacy practices or wish to make a request regarding your data, please contact our Data Protection Team:

Company Name: ForComfort Store LTD

Email: info@forcomfort.store

Address: 128 City Road, London, EC1V 2NX, United Kingdom